Privacy Policy

1. Introduction

Vexlo (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vexlo.com and make purchases from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and password when you create an account
• Billing and shipping address when you place an order
• Order details, preferences, and communication history
• Messages sent through our contact form

We also automatically collect certain information when you use our service, such as browser type, IP address, pages visited, and time spent on pages. This is used exclusively for improving our services and is never sold to third parties.

3. How We Use Your Information

We use the information we collect to:

• Process transactions and send related information, including order confirmations and invoices
• Send you marketing communications (only if you opt in)
• Respond to comments, questions, and provide customer support
• Monitor and analyse trends, usage, and activity to improve our website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

4. Data Security

We take data security very seriously. All passwords are hashed using bcrypt with a minimum of 12 salt rounds. Sessions are managed via secure, HttpOnly cookies. We use TLS/HTTPS for all data transmission. We do not store payment card details — all payment processing is handled by certified third-party payment gateways.

Despite these measures, no security system is impenetrable. We cannot guarantee the absolute security of your data. In the event of a breach, we will notify affected users within 72 hours in accordance with applicable law.

5. Cookies

We use cookies to maintain your session, remember your preferences (such as theme settings), and provide a seamless experience. Session cookies are deleted when you close your browser. Persistent cookies remain on your device for up to 30 days. You can disable cookies in your browser settings, but this may affect site functionality.

6. Third-Party Services

We use third-party services such as cloud hosting providers and payment processors. These parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

7. Your Rights

You have the right to:

• Access and update your personal information through your account settings
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Request a copy of the data we hold about you

To exercise any of these rights, please contact us at privacy@vexlo.com.

8. Children’s Privacy

Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our service following such changes constitutes your acceptance of the new policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: